Refund policy

Last updated: July 21, 2026

Thank you for choosing Veritas Istanbul. As an independent authentication, asset verification, and brokerage service operating from Istanbul, Turkiye, our policies are structured in compliance with international luxury commerce standards and strict local customs regulations.

1. General Policy & Final Sale on Verification Services

Due to the specialized nature of our independent authentication, physical examination, and brokerage services, all verification and escrow fees are strictly non-refundable once the inspection process has commenced or been completed.

2. Physical Assets, Antiques, and Regulated Goods

Veritas Istanbul acts as an intermediary and verification body for high-value assets, antiques, and specialty items.

• Because our operations involve high-value collectibles and internationally regulated items (including precision tools and edged artifacts), all sales and brokerage transactions finalized through our platform are final.

• We do not accept standard consumer returns or exchanges on verified physical assets shipped internationally, as returned goods trigger complex import, security clearance, and regulatory restriction procedures with Turkish customs authorities.

3. Exceptions and Dispute Resolution

Refunds or adjustments are evaluated strictly on a case-by-case basis exclusively under the following exceptional circumstances:

• Proven administrative error on behalf of Veritas Istanbul during the invoicing or billing process.

• Verified failure to deliver the agreed-upon digital or on-site physical inspection report within the designated timeframe.

Any claims regarding discrepancies in inspection reports must be submitted in writing to our support team within 48 hours of report delivery.

4. Contact Us

If you have any questions regarding our policies or require assistance with an ongoing verification process, please contact us through our official platform channels.