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Shipping policy

Last updated: July 21, 2026

Thank you for choosing Veritas Istanbul. As an independent authentication, asset verification, and brokerage service operating from Istanbul, Turkiye, our shipping and logistics processes are structured in strict compliance with international commerce standards and Turkish customs regulations.

1. Scope of Shipping

  • Digital & Report Deliveries: All official authentication reports, verification certificates, and digital documentation are delivered securely via email or through your client dashboard on our platform.

  • Physical Asset & Logistics Coordination: For physical assets, antiques, and high-value items processed through our brokerage or escrow services, shipping methods, carriers, and insurance details are coordinated on a case-by-case basis depending on the asset type and destination.

2. Processing and Handling Time

  • Physical examination and secure packaging of verified items are initiated following the completion of the inspection phase.

  • Dispatch timelines vary based on the nature of the asset, specialized crating requirements, and regulatory clearance procedures. Clients are provided with specific tracking and logistics schedules upon dispatch confirmation.

3. Customs, Duties, and Import Tariffs

  • International shipments originating from or passing through Turkiye may be subject to destination country import duties, taxes, customs clearance fees, and tariffs.

  • The recipient/buyer is solely responsible for paying any applicable customs duties, import tariffs, or local taxes levied by their respective local government or customs authorities. Veritas Istanbul is not responsible for delays or costs caused by customs processing or regulatory holds in the destination country.

4. Restricted Goods & Cross-Border Compliance

Due to strict international trade laws and local security regulations regarding specialty artifacts, precision instruments, and regulated items:

  • Certain items may require specialized export licensing or restricted carrier routing.

  • Shipments cannot be redirected to P.O. boxes or unsupported international destinations where secure, trackable chain-of-custody delivery cannot be guaranteed.

5. Delivery Issues and Inspection Upon Arrival

  • Recipients must inspect all packages immediately upon delivery. Any visible damage to packaging or discrepancies must be documented with photographs and reported to our support team in writing within 48 hours of delivery.

6. Contact Information

If you have any questions regarding our shipping procedures or require tracking assistance for an active transaction, please contact us at:

  • Email: registry@veritasistanbul.com

  • Address: Veritas Istanbul, Kayabaşı Mah. Başakşehir, 18, 34494 ISTANBUL, Türkiye